Ruby on Rails Support

At Foxsoft, we provide dedicated Ruby on Rails support and maintenance services to ensure your application remains secure, fast, and scalable. You’ve invested time and money into a powerful platform; our job is to protect that investment and help your business thrive long-term.

We understand the common challenges that come with a growing or legacy Rails application:

• Frustrating slowdowns that keep your team waiting and cost you money
• Unexpected downtime that damages your reputation and loses sales
• System glitches that drive customers away and create extra work for your staff
• The risk of falling behind competitors because your platform can’t keep up with modern features
• Unplanned costs that could have been prevented with regular maintenance
• Security issues that could cause data breaches of customer or company data

And for technical stakeholders, these often manifest as:

• A test suite that has become slow or unreliable.
• The stress of a critical security vulnerability.
• Performance issues that impact user experience and slow down your team.
• The looming threat of being on an outdated version of Ruby or Rails, which forces developers to work around deprecated features, spend time on unnecessary maintenance tasks (“yak shaving”), and makes development timelines more unpredictable as simple features become complex workarounds

With over 15 years of experience, our team of seasoned Rails developers is here to act as a seamless extension of your in-house team or provide a complete, hands-off solution.

Our comprehensive support and maintenance service combines dedicated development resources with responsive technical support to keep your Rails application running at peak performance.

Support Services

• Clear Issue Management: Structured ticketing system to prioritise and track all support requests
• 4-Hour Response Time: Our UK-based team provides rapid response during business hours, with most issues addressed even faster
• Application Monitoring: We actively monitor your application’s uptime and exceptions, addressing potential issues before they impact your business
• Proactive Security Management: Critical gem and security patches are applied promptly. This is vital for protecting your data and maintaining a stable platform.
• Quarterly Strategy Calls: Regular review meetings to discuss performance and plan improvements
• Transparent Reporting: Monthly usage reports and clear communication on all work performed

Maintenance Services

• Proactive Security & Upgrades: We can keep your application up-to-date with the latest versions of Ruby and Rails, as well as regular non-urgent security updates and gem versions.
• Continuous Improvement: Implementation of minor enhancements and bug fixes
• Performance Optimisation: Don’t let a slow application frustrate your users or cost you money. We identify and resolve performance bottlenecks, optimise database queries, and implement smart caching strategies to ensure your app runs at peak efficiency.
• DevOps: Maintaining a secure, optimised hosting environment and ensure that our Portable Development Environment is kept up to date so any developer can get straight to work
• Code Quality: Regular audits and refactoring to maintain clean, maintainable code

Clear, Predictable Pricing

Our packages start from:

• 2 hours of monthly support coverage
• 1 dedicated development day per month
• Full monitoring and management
• Quarterly strategy sessions

Additional support time is available when needed, billed in 15-minute increments.